Oxxius Inc.
LDI Product Warranty
Oxxius Inc warrants the LDI light source will conform to published specifications and be free from defects in materials and workmanship under normal use and handling per the user manual for a period of two (2) years from the date of shipment. During the warranty period, Oxxius Inc, at its discretion, will repair or replace the product, components, firmware, or software to restore the LDI’s performance according to the published performance specifications.Â
The warranty does not include:
- Damage from misuse, neglect, accident, misinstallation, or unauthorized alteration or repair
- Normal wear and tear of consumable components, including but not limited to optical fibers or liquid light guides
- Damage from improper use or use which does not conform to operation as described in the product’s manual
- Shipping and handling damage which occurs subsequent to customer receipt of product from Oxxius Inc
- Discretionary firmware updates
Oxxius Inc reserves the right to deny warranty repair or replacement of LDI units that appear to have been damaged by misuse or improper use. The warranty is voided when the safety interlocks are defeated and when covers other than the fiber access cover are removed. Â During the warranty period, Oxxius Inc will, at its option, repair or replace components with new or reworked components.
See Oxxius Inc Terms and Conditions here for more information.
For warranty service or support, please contact Oxxius Inc Technical Support at sales@oxxius.com.
LDI Accessories:Â
Oxxius Inc warrants LDI accessories to perform to standards published by the manufacturer and be free from defects in materials and workmanship under normal use and handling. During the warranty period, Oxxius Inc will, at its option, repair or replace accessories found to be defective or to fail to conform to published specifications, provided it is returned to Oxxius Inc and is determined by Oxxius Inc to be defective.
- Fibers: In addition to statements above, external output optical fibers are subject to a one (1) year warranty from the date of shipment.
- Power supplies: In addition to statements above, power supplies purchased as accessories are subject to a two (2) year warranty from the date of shipment.
- Breakout Boxes: In addition to statements above, breakout boxes purchased as accessories are subject to a two (2) year warranty from the date of shipment.